Testimonials

Testimonials from Family, professionals and staff.

‘It was a privilege to work with you and your team Debbie, I think you’ve done fabulous work with SC and obviously have a thoughtful and committed staff team that’s made all the difference to her’.

Dr Hilly Webb- Peploe, Clinical Psychologist

June 2019

‘We would just like to say how J’s behaviour and maturity has improved since he has been under the care of Saracen. The leadership of Dee and continued support of Kevin and Adrian have made a real difference to the progress that (he) has made’.

Parents

June 2019

‘It is lovely to see S so happy. Also, I recently met both Simon and Jordan – both members of staff are a great asset to your team. S loves spending time with both of them, I hope she sees more of them. Also, Lucy is wonderful, she helps S to cook her meals and Kay encourages her to do her room, which is fab – what a great team!!’.

Mother

March 2019

‘Saracen works incredibly hard to match the right carers with my husband and provide cover when we need 2 carers. The carers are so polite and respectful, never patronising or condescending. The admin staff are so friendly and helpful. nothing is too much trouble. Can’t think of anything that could be done better, from our experience’.

Family member

July 2019

‘I must say the service from Saracen Care really has been outstanding, I am putting the case forward as evidence of best practice in the OFSTED visit next week’.

Tim Townsend, Children’s Team Manager, Swindon Children’s Services

February 2019

‘Staff are dedicated, caring and kind. Very responsive to events and prompt to meet to resolve. Managers know their services well and have good knowledge of needs of service users’.

Professionals survey

July 2019

‘I can’t believe that T has a job. T’s staff team are the best he’s ever had – thank you for the staff for organising it – I feel like a proud mum. It is lovely to have all the staff on board and for helping me take TG swimming at the Oasis which has given me some precious time together with T’.

Mother

June 2019

‘I found the leadership training very helpful, it reminded me of the importance of the role that we do. I also found the other team leaders were very supportive and always try to help each other out, also coming up with great ideas to improve services and to make things better for the people we support’.

Support worker

March 2019

‘It’s so great that staff/service users can make a request to me, I can then speak to Jonathan and the job gets done and they feel listened to. A lovely example of being responsive and well led. It means a lot that I can speak to you both and together we are able to provide a good service’.

A Care Manager to the Company Directors

November 2018

‘I had a wonderful break with our daughter and feel very confident that A will be well cared for if/when we do it again next year. My thanks to Saracen and Y (the staff member concerned) particularly’.

A family member about the respite care that her husband received

November 2018

‘Thank you for your kind words but I think it is you and your staff team that are producing the positive changes, and doing the hard work!’.

A Community Learning Disability Nurse about the care that a service user is receiving

November 2018

‘There are some really good staff who are supportive. Carole and Jane are definitely the top for me; they are lovely and have a quality that you couldn’t get anywhere else. They always go the extra mile’.

Supported Person

October 2018

‘I am really impressed by your safer recruitment process. Working in the world of vulnerable adults I know just how important it is to go above and beyond what is required. It sounds like your organisation does that’.

Dierdre Fitzpatrick, Director of Education, I CAN

September 2018

‘They are outstanding. They listen, and they go over and above. They make me laugh. They are like my family’.

Supported Person

September 2018

‘B is so impressed with both of them and the whole of her team at the moment – she is really happy’.

A Care Manager talking about the feedback given to her by a service user

November 2018

‘Can you thank your staff for being so friendly, engaging and always willing to input to the sessions. They are a pleasure to teach’.

Psychologist about the clinical supervisions that she undertakes with Saracen Care Staff

October 2018

‘Thank you for all the care and kindness’.

A service user about the care that she receives

September 2018

‘I am just writing to say that I am very impressed by your safer recruitment process…Working in the world of vulnerable adults, I know just how important it is to go over and beyond what is required. It sounds like your organisation does that.’

Another organisation who has provided a reference for a new starter

September 2018

‘Thanks for all the support, everyone has been very supportive with me’.

Staff Member abut the management support they have received

September 2018

‘Saracen Care has been our sole preferred care provider working with us in a spirit of co-operation letting us train their girls for the needs of HD [Huntington’s Disease]. I would recommend them for future HD cases’.

Family member

August 2018

‘I just wanted to thank all of you for the support you have given me in my first week, you have been amazing…’.

A new starter

July 2018

‘Really nice lady, very clear, easy to understand’.

New starter’s comment on our Training and Development Manager after In-service Training

May 2018

‘Really helpful session today bringing together a team at a difficult time – I have learnt there is more than one way to resolve a conflict’.

Staff member following a clinical supervision session

May 2018

‘I wanted to say how much more R is willing to do things for himself, or help to do things with very much less continual prompting and wish to thank you all that work with R for their efforts in encouraging him to do so. Your all obviously doing a grand job. Please pass on my thanks to the support staff. R does appear a lot happier in his new home and was quite happy to return, something which on many occasions at his previous home he didn’t want to do’.

Service user’s Mother

March 2018

‘Thank you for your services, all the Support Staff are doing really well with J. They deserve recognition for their effort as HD is one of the most complex diseases on the planet. Please thank C, A, T, J and S on behalf of all our family’.

Service user’s husband

May 2018

‘A says this has been the best week she’s had for nearly two years!! Clearly exceeding expectations’.

Service user’s Father

March 2018

‘ That’s brilliant they really do deserve it, they’re all a credit to the company’.

Service users daughter on the news that we have awarded certificates of excellence and gift vouchers to our staff

May 2018