Testimonials

“Staff have made great efforts to encourage T to continue with his physiotherapy exercises and encouraging outside mobility. T has made great progress over the last couple of months with support of staff, particularly Carole!”

“These nominations mean so much to me and reflect the support, teamwork and shared commitment that surrounds me every day. I am grateful to work alongside such passionate colleagues and to be part of a service that puts people at the heart of everything we do.”

Emergency First Aid at Work Training – “I found this course to be very thorough and really interesting. The group were fully engaged and asked lots of questions. Ash was very knowledgeable in this area, and I really enjoyed the training course and finding/learning new things. Thank you!”

Safeguarding and Mental Capacity Act Training – “Alex was detailed and clear with explanation, he made the training easier to understand, I’ve learnt a lot from this training.”

“It was really great to meet Emma [Director] and Alex [Head of Quality Assurance], your staff teams and the people you support. The relationships between Saracen Care and the people you support were clear to see, and I saw and heard great examples of promoting people’s independence, choice and control.”

“Zac [Senior Support Worker] has been working really hard with me. He joins in when doing weights and bike rides, with lots of encouragement and support. He has really motivated me to live a better lifestyle.”

Service Specific Training – “The training captured the subject matter very well and it has empowered me to be able to do well when working with in the service.”

Positive Behaviour Support Training – “In-depth information about Positive Behaviour Support. The training was very engaging. Lots of group interaction, the whole course was well presented by trainer”

“When observing Nkosi [Care Manager] with a client (S), he was so warm, engaging, and person centred. Really ensuring S’s package of care is delivered in a person-centred way, being respectful in S’s house, gaining permission to show new carers around. Creating a warm, inviting safe environment.”

“I cannot thank enough the amazing staff who have worked so hard to move my sons to their new house.

They have gone far above and beyond, particularly Tracey [Team Leader], who has been the rock!

You have some wonderful staff Becci [Director], they are amazing.”

“Olivia [Support Worker] has become highly effective in her role, proactive, responsive, and consistently delivering high-quality care. Her caring attitude is evident in her interactions with both colleagues and the persons we support, ensuring that dignity, respect, and compassion are at the heart of everything she does.”

Autism and Learning Disabilities and Mental Health Training – “Ashley is very knowledgeable in the training she provides. She includes everyone in all aspects of the training.”

Positive Behaviour Support Training – “The bespoke slides and personalised Saracen Care information was a nice touch. The course flowed well, and Rachel was enthusiastic.”

“It’s been lovely to work with you and I am glad we achieved a positive outcome for D.”

“I just wanted to share how incredibly proud I am of D for finding the confidence to ride a bike independently! It was amazing to see him pedalling on his own, with both his staff right behind him, supporting and encouraging him along the way.

This is such a huge achievement for him, and to see how proud he was with himself afterwards was remarkable!”

Epilepsy and Buccal Midazolam Training – “As always Ashleigh is informative without overloading you with information, she has personal experience with the courses she is training us in and will use examples throughout her training. She engages well with us and ensures that we are okay before moving on to the next bit of the training.”

Medication Administration Assessors Workshop – “The training was very informative and relevant to the job role. Everybody had the opportunity to participate in group discussions. We also learned more about legislation and what can be done in certain situations.”

“I just wanted to take this opportunity to say it has been a great pleasure to work with you, I will miss partnership working. Thank you for all your hard work and support to improve the health and wellbeing of our service users/healthcare staff and the community.”

“Just wanted to say thank you to you and all the support team for organising afternoon tea and a special birthday cake for L’s 70th birthday (the cake was delicious).”

“Great first refresher for Ben! Ben was able to jump in midway through a unit with no concern. He was able to give good examples and elicit from the group. Ben appeared comfortable with the content and how to deliver this. Both quiz papers passed. Physical techniques well delivered. Preamble was very good. Descriptions and techniques were accurate. Well done Ben!”

Autism and Learning Disability Training – “I found the information very valuable in both my personal life and for working with autistic people and people with learning disabilities. The information was given from various views which was great to see various opinions.”

Positive Behaviour Support Training – “I really enjoyed this training session. The content was well-structured and easy to follow, making it simple to grasp key concepts. The trainer was knowledgeable and engaging, which kept me interested throughout. I also appreciated the interactive elements, as they helped reinforce what I learned. Overall, this training provided valuable insights and practical skills that I can apply in my work.”

“Congratulations on your promotion, Bree!

You are going to make a fantastic Operations Support Manager!

I think I can speak on behalf of everyone when I say how proud we are of you.”

“I have enjoyed working with you and you have done really well to manage the service the way you have done and I appreciate you being such an approachable Manager.”

Mental Capacity Act Level 3 Training – “It was very thought provoking and was good to learn about executive functioning. I also enjoyed the discussions around cases to be able to reflect and share views together.”

Medication Administration Training – “The training session was very interactive and informative with everything explained in detail.”

“I recently observed you supporting A in Poundland, Cheltenham, the shop was busy and there was a long queue for the till. A looked at you for direction and reassurance which you provided in a calm caring manner. I was super impressed when it was A’s turn at the till, you gave him time to put his items through the self-service checkout, again calmly and without rushing him (even when the shop was so busy). This clearly made A feel comfortable and in control at the same time supporting him with independence.”

“Just wanted to say how impressed I have been with Razak today.  Considering it’s only his second sift with J he did really well.  He asked a lot of good questions, and interacted with J as much as he could.  He was making notes throughout the shift and suggested going out with J during the morning. Very positive shift.”

“Although things have changed since I was last at Saracen care, I feel that the ethos is still the same and particularly feel positive that staff are valued as much as People We Support.”

Mental Capacity Act Training – “It was good to have a wide range of example scenarios to talk through, the legislation, a YouTube video and feedback of others experience – nice to use a good mixture of tools.”

Positive Behaviour Support Training – “This course will assist me in difficult situations and reduce escalation of behaviour to keep everyone safe. This will help improve the quality of life in people we support.”

“Thank you very much to Charli, Ashleigh, Chrissie and Ben for nominating me for the Saracen Care award very happy with my awards and proud of myself. Hopefully it continues with 2025 next year !!!”

“When joining Saracen, I was nervous about how the manager-staff dynamic worked. Having Charli as my care manager has been the best working experience I have had to date. Charli is always there for all staff and people we support. Her relationship with each person is unique. Charli always has great positivity, support to offer everyone, with a smile to brighten any room. Her professionalism, and quality of work is a quality I aspire to achieve one day.”

“I really like the processes and how things are run at the service, everything has been very positive, I look forward to working here at the weekends.  The support from my senior and the staff is very good. In-fact, I am considering that I might want to work for Saracen full-time and have my career with Saracen”

Epilepsy and Buccal Midazolam Training – “I found the epilepsy and buccal midazolam training to be incredibly informative and valuable. The session provided clear, practical insights into recognizing different types of seizures, understanding the importance of a tailored seizure management plan, and learning how to respond effectively during a seizure.”

Personal Care Training – “The practical aspect was great, where we had to experience someone washing our hands as if we were a person we support so we have first-hand experience of how they feel when completing these tasks.”

“Steve has been the most involved care manager I have worked with across various care providers. He has been involved at each step of involvement in each client’s case and knows each client personally. It has made it very easy for my involvement to work with a care manager who knows their clients and can be present for every meeting and assessment required. The clients themselves easily demonstrate a good rapport with Steve and the relevant senior workers in the homes and it makes for a really happy and relaxed environment.”

“We had a lovely visit with L yesterday. She was very happy and asked to go out for a walk so we took her round the block as usual.

We have left a box of biscuits and a thank you card for all the staff at the house. Thanks to everyone for the care you give L. It is so appreciated by our family.”

“Abi has been such a blessing to me, and I can’t thank you enough for all your help and support during my employment process. Thank you for being so amazing.”

Positive Behavioural Support Training – “Exceptional, highly knowledgeable and professional, addressing all of my queries with clear and accurate information. I felt genuinely valued as a staff and he is patient in providing thorough explanations, made a big difference.”

First Aid Training – “I really enjoyed the first aid class, especially the practical sessions. The hands-on approach made it easier to understand and apply the techniques we learned, such as CPR and wound care. I felt more confident practicing the skills rather than just learning the theory. The instructor was clear and supportive during the practical exercises, which made the learning experience more engaging and effective.”

Gabe, Gaza, Dave and Steve are really good, they engage really well with C and he seems to be responding well to them, which is lovely to see.  They always make us feel comfortable on Sunday outings and they are always willing to participate in anything we throw at them, which usually with me means a lot of walking around.  They are a great team, and that’s a testament to your excellent management skills. Thank you from both of us.

Thank you, Amanda, for supporting the staff team throughout, your support is really appreciated, as is you all working together to ensure the documentation, communications with professionals and outcomes are all documented effectively.

Leading on from this, Barnwood Road has been nominated for this year’s Gloucestershire Care Providers Association awards, for Team of the Year Award. Good Luck and well done.

I would like to say thank you to my manager Rashida for her support during my probation also, for giving me extra boost in confidence and for being so supportive.

Autism/Learning disabilities/Mental health Training – I liked how this training provided a comprehensive understanding of the intersection between autism, learning disabilities, and mental health, offering practical strategies with sign languages.

First Aid Training – I love the engaging and practical nature of the training. Ashleigh made us think through the entire outline and demonstrated every part of the training.

We just wanted to put on record the amazing progress our daughter A continues to make with Saracen Care. She is enjoying a wide range of activities, and her confidence and trust in those supporting her is clear to see and is a significant factor in A making remarkable strides! We as a family, as a direct result of this great progress, are able to enjoy family activities together during visits that previously were not possible. The leadership and partnership working shown by Deb and Emily is a huge factor in this success and the team are a credit to Saracen. It’s all too easy to take such positives for granted and we as parents feel it appropriate to take a few moments to provide such feedback. Many thanks for everyone’s hard work and commitment.

I am truly honoured to be recognised as a Summer Stars Award winner. It’s incredibly rewarding to know that my work is appreciated by my colleague/s and by Saracen Care. I am grateful for the support and encouragement I have received from the team, and this recognition motivates me to continue striving for excellence in all that I do.

Need to thank Jade at Saracen Care, for being the most helpful and prompt Support Provider I’ve worked with, regarding the provision of documents we required prior to a tenancy agreement commencing for our tenants. Within 2 hours of requesting, I had them. This made my job so much easier, and helped facilitate a quicker turnaround for the tenants.

Epilepsy and Buccal Midazolam Training – Ashley was very thorough through the training and very patient when we asked questions or wanted more information.

Medication Administration Training – I thought that the training was delivered with an interesting approach which aided the absorption of, and simplified the information provided. There were topics learnt that were new to me. It is always great when you learn new things.

The entire IOU family is saying a big thanks to you and all of the Saracen Care team for all of your support and acceptance. We shall continue to strive to be better at serving your organisation.

Emma (Head of Swindon Operations) has such a positive impact on the organisation, she allows and promotes people’s individuality, recognising and empowering people’s strengths. I see her talking to others as well as myself and she has a way of bringing people on the journey with her. I feel no separation between her role and mine, feeling valued for what I can bring to the table, and that is through her leadership and natural ability to promote such a positive working culture.

I just want to say I was very impressed with the service. The service is very clean, neat, organised & tidy. Staff gave me in-depth handover. The individual I was supporting also welcomed me in and I sat and supported in her lounge where she fully engaged with me. Met second staff member who was very professional and made me feel welcome. I must say this staff had good knowledge of the service. The home and communication with her was excellent, I had a pleasant and positive shift throughout. Thank you. Be proud of your service here, as it’s lovely home and run well.

Positive Behaviour Support and Positive Behaviour Management Training – Ben is absolutely brilliant and takes us through every step slowly so we can understand everything. He does a fantastic job.

Autism, Learning Disability and Mental Health Training – Ashleigh is a brilliant trainer, and I have enjoyed learning all the courses with her. She recognises these can be long and arduous so tries to make them as interactive as possible.

We just wanted to put on record the amazing progress our daughter continues to make with Saracen Care. She is enjoying a wide range of activities, and her confidence and trust in those supporting her is clear to see and is a significant factor in her making remarkable strides! We as a family, as a direct result of this great progress, are able to enjoy family activities together during visits that previously were not possible. The leadership and partnership working shown by Debbie and Emily is a huge factor in this success and the team at are a credit to Saracen. Many thanks for everyone’s hard work and commitment.

We wanted to put on record our grateful thanks to Emily and Steve who last week went away with A on holiday. A had a brilliant time, with lots of trips and activities, including the beach, lunch out, cinema, a holiday ‘shop in Tesco’s’ (a great achievement for A) and much more! This was all only possible due to A’s trust and confidence in both Emily & Steve who certainly did Saracen Care proud.

I’m working in a place where the services are close together, where the people we support live as members of the community and the staff work as a big, combined team helping each other out.

I am grateful for the recognition. My appreciation goes to the management of Saracen Care for the opportunity to serve in a conducive environment. I also thank my colleagues, team leader and Tanya – my manager for the help in settling into delivering on my duties.

Epilepsy and Buccal Midazolam Training – Ashleigh covers the course comprehensively and she demonstrated a high level of understanding of it.

First Aid Training – The training was delivered at a steady pace and time was set aside to ask questions. Ashleigh made everyone feel comfortable enough to do all of the hands-on training.

This is the only place T has lived in where he is happy. The staff are so nice and friendly, and we are so pleased he is living here, being supported by Saracen Care.

Saracen Care are good at supporting employees around availabilities and making rotas that work for the staff and people we support. Everyone cares about the health and wellbeing for both the staff and the people we support. Everyone who works at Saracen Care and everyone who is supported by Saracen Care are well looked after and the managers really care.

Out of all the care companies that I have worked for, I believe that Saracen Care is the best. Their core values are truly embedded within the structure and the organisation.

First Aid Training – The training was refreshing, and I enjoyed learning about other aspects of first aid like the use of a defibrillator and the practical aspect of helping someone who is choking.

In my experience, the support Saracen Care provide to individuals is excellent. It shows care and consideration, is well thought out and planned, and is a great example of person-centred working.

Phillips is a great team leader, he always treats the clients with respect and individuality. He is effective with any queries we have as a family and is very helpful and caring.

I always wanted to express my gratitude for all the support, guidance, and trust put into me through my time with Saracen. It’s thanks to the leadership within this company that I have been finally muster the confidence to engage with higher level education stepping into an area that is completely unknown and new to me. It has really been a privilege to be part of the Saracen family.

First Aid Training – I found all of it useful and enjoyed learning more and being able to practically learn as well. I found the practical work the most useful. I am very happy with the training as I feel like I was able to learn comfortably and could challenge my knowledge.

Brendan is a very caring supportive carer, he cares for all in his path and offers genuine support.  I have noticed him on many occasions caring for our son and the others in the service. He is consistent and alert. He is always listening to his client’s needs and attends appropriately and promptly to situations enabling a great and efficient safe flow of care. He is ambitious and professional and has great admiration and praise for him. A great big thanks from all of us.

I must say I have been super impressed with the way the company is being run, this has given me a different perspective of the care sector. I must also point out the parts I love the most are the level of professionalism displayed and how intentional you all are in promoting career progression.

I was extremely satisfied with the induction training. My trainers gave more clarity on organisation policies and more information on job role. I was pleased with how trainers gave more detailed information on career progression and available opportunities for advancement in my career.

Safeguarding Training – I understand many concepts of safeguarding issues that were not clear to me before. These concepts will help me more confidently in safeguarding and well-being of adults. I enjoyed the course; it was full of important information.

We are always made very welcome and spend time with L in her lounge and feel a sincere Thank You is in order for Rashida and her team.

I enjoy being part of a great company. I have felt very valued and supported through my employment with Saracen Care. They are very supportive of my needs and welcome any feedback that they receive.

This was an all-round lovely assessment to complete and write up. You can clearly see the care manager and the staff care for S well and have his needs and wants covered.

Positive Workplace Culture Workshop – Chari made the training both engaging and unique and I do feel that everyone left the room feeling either confident in their own practises or went away feeling empowered with new information.

First Aid Training – During first aid practical training I was able to ask questions in regards to the legalities of using CPR. Matt and Ben were able to show their knowledge to the staff on training by answering what could be perceived as difficult questions.

KM is very happy with his new home and seems to be enjoying life to the full. Many thanks to the wonderful team of carers!!

All of the staff at Rosedale have been great, particularly Phillip C. The whole team at Rosedale are on the ball and supportive.

I feel that the induction and my start to the company could not have gone better, and I cannot fault it. The training was good, and everyone I have spoken to has been lovely.

Positive Behaviour Support – I have been working in care for over 30 years and the training I have received has been second to none. I have taken away a lot of new skills and new knowledge.

The support from Lance with JH’s transition and support package has been great and I have really valued his input & knowledge. I have enjoyed working alongside him.

Both Lynsey and Paula presented a positive and reputable impression to Inclusion Gloucester of Saracen Care’s core values and how they implement social inclusion, dignity and respect and their focus on a person-centred approach to care.

The senior support worker training was great from start to finish. The follow up forms/guides will ensure that we can evidence that we have everything in place to provide safe, effective care in our services.

Saracen Care is a very good candidate who believes that being flexible and adaptable to the needs of the staff is required to support their workforce development. Saracen Care believe learning is by doing and are they committed to improving practice. They are consistently encouraging people to step up in their career pathway and offer a variety of learning styles as well as promoting “no question is a silly question.” (Workforce Development Award – Winner Southwest)

Olivia is genuine and empathetic, the very definition of what a care worker should be. (The Newcomer to Care Award – Highly Commended)

The Emergency First Aid training was delivered in a relaxed, clear, and concise format. It covered all basis needed to potentially save a life.

The trainer for our medication refresher training was very engaging and was able to provide the information required within a fun and engaging format whilst allowing everybody the opportunity to ask questions and confirm their learning.

The staffing team that is in place is great, they are a great fit for JH. JH anxieties have reduced massively, and we feel that the staff team have influenced this. We are receiving half, if not a third of the calls that they used to – which is how we know that JH’s anxieties have reduced. We want to thank the staff team for doing a good job.

Tanya is indeed a fantastic mentor, she recognises skills within all of her team and works hard to give them the guidance they need, and to give them opportunity to develop.

Matt delivered effective First Aid training, whilst adopting a person-centred approach, ensuring all levels of understanding and abilities understood how to identify the need and delivery of emergency First Aid.

The Senior Support Worker training was relaxed. I felt comfortable talking in front of everyone. Other people’s experiences and way they overcome situations was very insightful.

I am genuinely honoured to have even been mentioned let alone nominated for a Great British Care Award. Saracen Care has truly become home for me, and I pray to give my best to ensure it’s growth and vision is met.

I have really enjoyed my induction week. Everybody at Saracen Care is so friendly and welcoming. I already feel like I’m part of something and cannot wait to begin my career here.

The practical part of positive behaviour management training was really enjoyable. Matt is a good trainer, and I found the course to be very informative and interesting.

The team at Redmarley are exemplary in the care of the individuals in their charge. They stand head and shoulders above what would normally be expected in the care of people they support. Jo and Angie have created an environment which the individuals can truly say is their home. They support them to make everyday decisions, assist with the longer-term decisions that need to be made and support them to discuss and look at the options open to them. The team are creative in the opportunities to have fun and socialise and become part of the community within which they live and access.

I couldn’t believe how quick the recruitment turnaround is. I got an invite to interview the same day I was initially called, and a job offer arrived in my inbox within the same week. I have never had that before. I was so happy.

All the staff that work as part of the team at Redmarley are thoughtful, caring, professional and dedicated to the people they support. They are always thinking of new activities that suit both the individuals, as well as activities that allow them to be together. The whole team are very approachable, and nothing is ever too much trouble. Each member of staff also know what my son’s needs are, so I don’t have to explain anything to them, they just ‘know’. To trust other people to take care of your child (even though he is an adult!) is not an easy thing to do and the staff at Redmarley have earned my trust completely. I know that they have got my son’s best interests at heart, and I know they want him to ‘live his best life’ just as much as I do!

The Positive Behaviour Support training was brilliantly done. The trainer worked well with everyone’s needs in mind.

I wanted to highlight that the home I visited had such a lovely atmosphere, really homely and you could tell the people supported absolutely love their home and the people who support them. Hearing about one of the individuals’ developments there was inspiring, and amazing to see the development and growth of confidence that they had – with support from Saracen Care. Ben was lovely; you can tell how passionate he is about his job and the people supported.

All of the staff at Saracen Care have been really helpful. Out of all the places I have worked, I have seen a difference within Saracen Care. All the staff are one big team, and everyone works together.

Alex is a good trainer, he broke down the modules in a way that can be easily understood.

Nkosi is a good trainer using scenarios in his delivery to help aid understanding in more detail. This was the highlight for me.

Charli, our new care manager, has been great this past week and has been proactive. She has been asking lots of questions to build her knowledge around all things Saracen Care. Her interaction with the people we support, and staffing team is fantastic, and I truly believe that she is going to go far with us and thrive in her field of work

I would like to thank everybody in my team and Saracen Care. I would like to thank my Team Leaders, Alison and Jason, for there support and to my Care Manager, Tanya, for making me comfortable and supporting me to adapt with my roles and duties. I promise to do my best and thank you all for your support. I really appreciate it.

Thank you so much for the warm birthday wishes. I am delighted that the first message came from the company I work for. I am pretty proud. Thank you all!

Positive behaviour support and management is completely new to me, I was apprehensive of behaviours but I feel more confident now that I have received the training. Matt was re-assuring and has equipped me with the knowledge I can put into practice. Matt made me feel at ease and you can tell he is passionate about ensuring that people are supported effectively to reduce behaviours – and this shines through his training. This shows that Saracen Care is focussed on providing an excellent standard of care and support.

I enjoyed every minute of induction. The trainers were very friendly, and everything was explained well.

Thought I’d mention that over the course of the week I was in a meeting, when others were praising the efforts of your team in relation to AT. Just thought it would be good to know the efforts are acknowledged and appreciated.

I was going to write to you to thank you for your work with DH, but I think perhaps DH’s own words put things more poignantly than anything that I could write. So much good work has happened and things to be proud and positive about.

Again, a huge thank you for the excellent work, you are doing and continue to do with MP. She has made so much positive progress, and this would not have happened without the skill/support and intensive work that you (Saracen Care) are doing with her.

The training was in-depth and very enjoyable, with so much support from the trainers.

All friendly and welcoming, quite approachable. I saw one big happy family. The trainers made me feel comfortable and this enabled me to speak, ask questions. The trainers made me feel valued and I’m so excited to start working in services.

Training was excellent and in lots of detail, which helped me understand Safeguarding, Mental Capacity Act and Deprivation of Liberty Safeguards even more. Previous workplaces have just done a simple online course and expect you to know everything, whereas this course was helpful as it was both online and face to face.

We just wanted to say a really big thanks to Steve, Amy and everyone else involved in helping JL have a really great break over the weekend.  He seems to have really enjoyed it. Thanks again to all those who helped make it such a success.

I would like to give thanks and my appreciation to everyone in the Saracen Care team that has supported me through the blessed month of Ramadan, through which I had struggled with tiredness due to fasting. Even though I am new to the team everyone has been so welcoming and helpful, and I couldn’t ask for any better. I would like to point out that my Team Leader, Alison, has gone above and beyond in supporting and understanding me through this month and I would like to say as a new starter to Saracen I am very happy with the kindness I have received.

Saracen, and all the staff are excellent, they have formed really good relationships with my son, his health and wellbeing has significantly improved, and this is the best placement he has ever had, I am delighted.

You are the best employer I work with, and I love working with you and your learners.

Induction was engaging and very hands on. The trainers were explicit and knowledgeable about their subjects. Overall, the personality of the trainers made it easy to learn and incorporate the training into practical situations. Keep being brilliant in your teaching approaches.

I enjoyed every minute of training, I thought it was fun, relaxed and the trainers were very enthusiastic.

The whole training session was informative and fun, everyone was so welcoming and friendly. I haven’t got a favourite part of the training as I enjoyed it all. Nkosi made it an enjoyable experience.

Kayleigh is an exceptional newcomer to care, who keeps the people she supports at the heart of her practice. She is a well deserving winner of this award and a rising star in the sector.

I just wanted to express how wonderful it has been to work with you and your team on this project. I want to draw particular attention to the effort made in welcoming and settling the staff members into their new environments. Your company has been the best in this area in my experience. It has been such a pleasure working with you and I wish you guys all the best.

I was overwhelmed by your level of support and patience throughout the whole process. You were all very helpful and available to assist. I personally would like to give a big thank you to all of you. You made me feel welcome and supported even before I landed in the UK. Thank you so much!

I want to truly say a big thank you for the opportunity and your commitment towards the delivery of the induction programme. It has helped shape my thoughts about Saracen Care in setting the pace in social care and I count myself lucky to be amongst this great team.

I love how we all have the chance to put ideas and input into the sessions. Toni and Steve are so approachable and always listen to us. The time they invest into our sessions to help us be the best we can be make a positive change in the workplace.

Thanks so much for the valuable and insightful training. Nkosi was engaging and I gained so much. I hope to apply everything I have learned from this at my workplace.

Matt was very knowledgeable and the fact he has previously supported individuals with challenging behaviour allowed him to share his experiences with the group which made the training more enjoyable and brought it to life.

It appears that M is really well supported by the staff team and I would like to thank you for all that you have done so far. It is really nice to see M happy where she is living.

I want to thank you from the bottom of my heart for the vouchers I received today and for the lovely note. I feel so appreciated for the work I do, and it makes me want to work harder in reaching my goals moving forward. Such a lovely thing for you all to do.

Honestly, I am so grateful for the opportunity you have created for me to be part of Saracen Care, since the day I got interviewed for this job I really felt that this is a truly an organised company. The way the interviews were conducted were so calming. Everything was so properly planned and all the information prior to landing to the UK was already sent which was amazing. On arrival we were welcomed by Saracen Care with a very warm welcome and immediately I felt at home. Meeting the Saracen team was one of my best moments ever, everyone and I mean everyone is just so amazing. I am really grateful and proud to be part of this wonderful family. I know I will never regret the move that I made, I had an excellent experience with you from day one of the process. Thank you so much.

Team Leader Training – Being given the chance to meet up with people with the same job role is great because we all have such similar experiences but at the same time, such completely different experiences. The training subjects we are given are very relevant and the information we are given is informative but not given in a way that is overwhelming.

Medication Training – Nkosi was very kind and helpful during training and helped me understand the types of medication and routes of administration. It has helped me feel more at ease when starting my first job as a support worker. Thank you

I would like to start by thanking you for selecting me to be part of the Saracen family, which is a team composed of highly supportive staff members. I received a very warm welcome from Saracen across the board and the welcome package and lunch during induction really helped. Saracen Care are gifted to love and to be very supportive.

I would like to personally thank you Lance for all your assistance with this individual. This has been managed effectively by yourself and your very competent team of staff.

I loved learning new things about the job I am starting and learning practical skills within it.

I had a lovely visit with M, and the improvements are evident. Both support workers seemed very intune with M, and it was evident that M really liked them, and the feeling was mutual. M was affectionate and funny; it was so nice to see. I am so happy your team are making such a positive difference in M’s life.

I felt valued and made to feel very comfortable. The trainers delivered easy to follow sessions.

Alex was very passionate, which clearly shone through in his interview. He demonstrated a clear vision of actions necessary, organizational skills and commitment to support all his customers and staff through the pandemic. He was clearly willing to go the extra mile. (Social Care COVID Hero Award – Highly Commended)

This award goes to some very unusual superheroes – in fact, they are RAIN superheroes (this was a project they have put in place and is amazing)! This due showed kindness empathy, out of the box thinking and a brilliant approach to care that is faultless, they really are superheroes. (Putting People First Award – Winner Southwest)

Kayleigh was made redundant from her job during Covid and decided that it was an ideal time to go into care work. Since that time a year ago, she hasn’t looked back and appears to be a natural, quickly becoming a huge asset to the care sector. Kayleigh shared some really inspiring stories and how she has made a meaningful and positive impact. (Care Newcomer Award – Winner Southwest)

Amanda was such a joy to talk to. You could see the pride she has in her work, and it was moving. A true winner!! (The Dignity in Care Award – Winner Southwest)

R seems really happy and relaxed since the changeover of care providers. It is so lovely to see him now beginning to form relationships with others and wanting to give new things a go. Saracen Care and how they communicate with families is truly amazing.

We would like to thank you all for the great work and dedication you have shown towards A since being supported by Saracen earlier this year. You should all be immensely proud of yourselves!

Matt makes all training fun. He’s more than happy to go over things when I am unsure. Matt makes me feel at ease and so welcoming. His knowledge and training are outstanding and always adapts the training to each individual.

I would like to say a massive thank you for arranging the christmas party for the PWS. They all had an amazing time and it was so nice to see them happy and living their best lives. I would also like to say a massive thank you to you all for your hard work. It doesn’t go unnoticed!

Great British Care Awards (COVID Hero finalist Southwest) – What a fantastic piece of news! Truly glad that you have had this recognition for the work you have done over the pandemic Alex, and all the staff at Saracen Care. The work you have done is exceptional and I will be grinning all day! Really well deserved.

I would like to thank you, Lance, and your team at JRC for all the changes that you have made. R seems much happier and is more positive about doing new things.

For the first time in years, I can actually breathe so to speak. I know that when I leave my gorgeous sons at JRC they are being so well looked after and supported. I can relax and a huge weight has been lifted. Thanks so much for the amazing work you are all doing at JRC

The passion, drive, and the value and encouragement that yourselves show to staff has nurtured and brought my confidence and passion back to full life.

Matt was an amazing PBS trainer and is so good at what he does. This made it easy to learn from him and I loved the training provided.

It was nice to have a trainer who encourages, listens and informs, whilst making the experience enjoyable and engaging.

Toni was lovely and so friendly. I really enjoyed induction and felt very welcomed.

Good to know that they are at last receiving a good level of support. I drove away from JRC on Monday thinking WOW that feels strange, I actually felt relaxed as I knew you were looking after them.

Emily and Ali did an amazing job of making A’s holiday a joy, whilst skilfully maintaining A’s daily routine. The regular photos we received were invaluable, for this we are most grateful. Credit to Debbie who is consistently working behind the scenes. Many thanks for all your continued great work.

Please pass my thanks to Amy and Dave for their outstanding support to J while he had his tooth surgery. They had him there promptly at the hospital where I met them. He was very relaxed and happy due to their expert support. They were so dedicated, calm, cheerful and professional throughout. A real inspiration and support to me.

Brendan is such a lovely support worker to J, he is very kind and very passionate about his job, he treats J as a friend and is very close to his family which is very uplifting to see. I am happy whenever he is on shift because I know J will be in safe hands. He is very supportive and polite, and you guys are really lucky to have such a lovely person on your team.

Positive Behaviour Training – Matt is a very approachable and knowledgeable trainer who listens to learners and can adapt accordingly.

Thank you again to you and the team for making me feel so welcomed and supported into the Saracen team 😊

The visit to J today went well and staff were lovely, it is great to hear so many positive stories about J!

The team under Debbie are responsive, supportive and very engaging primarily with A and also with ourselves as parents which makes positive partnership working with A’s best interests at heart all the more easier. Well done and thank you to all involved, your frontline colleagues and those behind the scenes that all make everything work.”

Positive Behaviour Training was a good day. Matt presented the training well and explored lots of scenarios.

I really enjoyed the induction training. It has made me feel ready and comfortable to start. It has been a really lovely experience 🙂

The company is unrecognisable to when I first started! Saracen Care is ultra-professional, and I cannot praise the management team enough for the support I have received.

Tanya Coleman has been a breath of fresh air; she commits to what she has agreed to do, and this has helped our son build a trusting relationship with her.

Jade Bullock – I just wanted to thank you in advance for our positive and collaborative work together during the past two years.

Jade Bullock – I am so very pleased to inform you that you have achieved an overall grade of a distinction (Level 5 QCF). You should be so very happy with these results as you have worked super hard to meet and exceed all the goals and targets, I have set to you.

Positive Behaviour Training – Matt was amazing, very friendly, easy going and willing to listen to everybody’s feedback. I enjoyed the whole training course.

Positive Behaviour Training – Matt has an ability to make everyone feel relaxed and makes his course delivery a fun and enjoyable experience. He is knowledgeable, engaging and fun.

“Kiya took SR to Bristol on the train on Saturday to the aquarium, harbour festival & lunch. SR sent me lots of photos & the day looked amazing! It means a lot to me when staff make the effort to support SR to do things she loves, so thanks again & a big thank you to Kiya 😊”

“Nkosi has been fantastic in Steve’s absence, he has been proactive in reviewing of support plans and managing the covering of shifts. He has been so positive and just amazing!!”

“Induction – The trainers both Toni and Matt were completely brilliant, supportive, and encouraging. A great week.”

“PBS/PBM – Absolutely loved the theory side. We were all such a vibrant and interacted group that it was amazing hearing from other support staff’s knowledge and life experiences.  The practical side was so engaging and interactive. We all benefitted from having that face-to-face practical side. It was important to demonstrate and enact, to make us really think on our feet – Which is important when supporting individuals for the best outcomes.”

“First Aid Training – This was a good opportunity to demonstrate theory into practice. Knowing how to do compressions and using a Defibrillator”

I visited a young gentleman, J and his support workers and I just wanted to say how amazing I feel his support workers are with him. I visited alongside a colleague, and we were made to feel most welcome. The environment was well presented and comfortable for J and his support workers showed a huge commitment, they were interested and showed pride with the support they are offering, and the journey and progress J had made.

The support workers were in tune with his routine and the importance of this and how they enabled J to communicate his needs effectively. From reading J’s file prior to living with you he has come on leaps and bounds. The passion and enthusiasm were a joy to observe, and I wanted to share with you my thoughts as I feel his support workers deserve this as they most definitely have his best interests at heart.

I have only good words to say. Everything was simple and to the point. Happy with the accommodation as well. The house is in a convenient location. Also, the welcoming pack I received, was very informative and helpful.

Aisha Ambre always goes above and beyond for the people we support and the staff team. She’s rely thinking outside the box on how to improve the services all the time.

Carole Gelder is always going above and beyond for the company. Carole always makes sure the services are running smoothly and things are always organised and professionally run. She is always on the end of the phone even for any concerns or issues.

Tanya Coleman is always at the end of the phone for staff to give support. She has gone above and beyond in her job role and has really worked hard, and I think she is a great Manager to have, nothing is too much trouble, and she really makes staff feel they are appreciated

Trainings were really helpful, made me feel more confident in my role, as I already had to put in use a few things that I learnt. Still, there’s many things to learn and experience, but I think everything will be alright. Thank you

The refresher courses yesterday were very good. It has helped refresh everything that I learnt last year when I first started with Saracen Care. I also felt it boosted my confidence a little bit to speak more in a group session as my confidence is not great when it comes to talking in groups 🙂

It was a fantastic training with great knowledge and experience. I am eagerly looking forward to getting started with the amazing team. Thank you for all the support.

“Just wanted to say how much we appreciated having such a positive meeting. It was the first time that J had sat and contributed to his support meeting. A huge thanks to Amanda, she really has worked so hard with J, which was shown by J participating in the meeting. Thank you, James, for making the meeting well organised and very informative with the addition of new ideas for J to try. Thank you again, we came home feeling very positive and happy about J’s future.”

“I really enjoyed the interview, and I can see how passionate people are about working for Saracen Care.”

“I would like to thank you and your amazing team for the care and compassion given to S, particularly, more recently. You have been a great support to the family, and this very much appreciated.”

“I would like to thank you all, including Steve for giving me this opportunity to learn and grow whilst being part of such an amazing team! I wouldn’t have been able to do any of this without the support of everyone at Saracen Care and I look forward to working with you for many years to come!”

“I’m blown away Debbie, her world has reopened”

“J has achieved so much! the work you guys have been doing with him have met the majority of these goals. It’s clear from reading about J from 6 months ago he has come on leaps and bounds, and that’s all thanks to you all. So, thank you to everyone involved, and keep up the good work! You’re clearly making a HUGE difference.”

“During our visit with A yesterday afternoon, A was on top form. A was more cheerful than of recent and full of chatter and laughter and telling us enthusiastically about her previous couple of days! This naturally, is a reflection of the great start yourself and your colleagues have made to the service provision, with clearly lots of positive engagement, fun and laughter, from your support team! It’s important to mention that the property was spotless. Again, a huge well done and thank you for these first few days.”

“I would like to relay how happy we are that you are working with B’s interests at heart. We are really impressed with your approach and progress with B!”

“Thank you very much for sending this across, refreshing is an understatement. It’s great to see A out and about enjoying herself in the fresh air. We never receive feedback such as this, images speak a thousand words. Many thanks again, and well done to all for a tremendously positive start!”

“Debbie is amazing. I wish more services had a Debbie I could work with!”

“I’m really pleased with the training this week. You have amazing staff.”

“I found all the training really informative and interesting. It was well led and was good to be able to be interactive with everyone in the group.”

“We just wanted to put on record the superb start Saracen Care have had with supporting our daughter. It seems as if Saracen have been supporting her for months and not a matter of only weeks, yet the progress and positivity is clear for all to see. From a parent’s perspective she is happy, busy, content, safe, having fun, and experiencing activities that she hasn’t been exposed to for years. Her manager is great to deal with and her support team treat us, as parents, part of the partnership.”

“Saracen Care pride themselves on developing positive relationships with individuals and their families; This is achieved by facilitating opportunities for friends and family to rebuild connections with each other, at a pace which is comfortable for all concerned. JJ and his brother Phillip have recently re-connected. JJ and Phillip are rebuilding their relationship and are making plans for future visits, in an environment which is comfortable for both.”

‘I have really enjoyed the training, I personally have not had such in-depth training, so it was fantastic, I really enjoyed how it has been put together and that we got to meet so many of the other team members and hear everyone’s personal experience at Saracen Care’.

‘It has been a real pleasure to be part of a team that lives and breathes the company ethos and values and has restored my faith in health and social care. I am looking forward to my onward journey with #TeamSaracen and the development opportunities this may bring’.

‘Thank you so much for the offer which I’m excited to accept, you were both so lovely and calming throughout my interview. I’m very pleased to be part of Saracen Care and looking forward to starting’.

‘Following on from our call today in which you updated me about A, I just wanted to follow up with a huge thank you. The changes in A over the last month or so have been nothing short of miraculous’.

‘The staff are very welcoming and friendly. They are always there if I need someone, or a question answered. 100% by far the best job I have ever had even if it’s only been a few weeks’.

‘Alex presented with excellent communication skills, from acknowledging the visit, discussing the feedback with me, and sharing your action plans. The level of engagement and ongoing interactions with me demonstrated your commitment and reassured me that you take IP&C Infection Prevention & Control practices seriously within Saracen Care’.

‘Above all the excellent level of knowledge from everyone who trained us. I felt a great improvement on my knowledge, bearing in mind I am not new to care’.

‘Staff communication is excellent. Whenever I need information, Debbie is more than accommodating and is very knowledgeable. Every effort has been made to ensure the person we support has a stable team of people around her that respect her and who she now sees as her friends’.

‘I would like to feedback that I have found whenever there has been a behaviour of concern, or accident/incident in one of my services, I have always had the support of Alex, or Emma/Konstantin to talk this through with and ensure that all the necessary procedures are followed, and persons contacted for the wellbeing of PWS/staff. If there has ever been any uncertainty or if an incident has met the threshold for a CQC notification or Safeguard referral to be submitted, Alex has promptly been at the end of a team’s call to talk through this together to come to a decision and then I have actioned. We then have all regrouped following all actions completed to ensure the situation is resolved and the circle is closed’.

‘Throughout my induction training I was impressed with how much information I was able to absorb even though it was done over teams. Although it was intense at times, I still enjoyed learning about new topics and how this will help towards my new role’.

‘I have really enjoyed the induction week and enjoyed learning new things. I’m really looking forward to starting and getting to join a fantastic team. I would like to thank you all as you are very supportive and I’m very grateful’.

‘I feel the courses over the past 2 days have been great. Yearly courses are great to refresh what I know and picking the key points makes it easier to retain’.

‘I can honestly say I’ve learned so much more and been so much more interested and intrigued with training today having the general conversation about the key areas’.

‘The training we received was very helpful, and very in depth. I feel I learned a lot from this it was definitely applicable to my role. I really enjoyed learning it all!’.

‘The training sessions were really great and extremely helpful. All key aspects were taught and revised and so much knowledge acquired as well. The little work groups were brilliant as it made learning even more better and effective {in} giving everyone an opportunity to participate’.

‘I am really enjoying the training so far and felt it has been some of the best care training I’ve attended in years. Coming from a care background, I already knew most of the material you have covered, particularly today’s session but it has been an excellent refresher. The e-learning has also been great, and it is specific and tailored to the company. I simply can’t wait to get properly started’.

‘I’ve really enjoyed my induction week. I’ve really enjoyed my time a lot and can’t wait to get stuck in, so I’d like to thank you very much and thank the other staff that I have met and who have all as well as yourself furthered my experience and knowledge this week its much appreciated’.

‘Wow this week and last week have open my eyes on a lot of things. I love that you as a company look after your staff too. I love professional boundaries. I have never done this course before. It just made me think about the best way to think about lots of things that I would have to think about, before I do it. Thanks for the last 2 weeks’.

‘All I can say in total honesty is that you have been my best trainer in my last one year of undergoing care trainings in UK. You involved all trainees in class activities. Everyone had a voice! For me as a new employee in Saracen, your way of inducting me and others into Saracen has given me a full confidence that I am actually in a right company and have increased my sense of confidence, responsibility, knowledge and skills to prove myself as a competent support worker. The class was full of gaining knowledge and full of smiles, laughter and you cheering us up when we get answers to questions correctly. It was generally amazing’.

‘You made the course really fun and easy to understand considering it was through a computer screen’.

‘It was an excellent well organised refresher training session today. It was very informative and I enjoyed engaging with the trainer and the team. I will be looking forward to the next training. Thank you!’.

‘The training was very informative. It doesn’t matter how many times we do training, it always refreshes our memories. You were very reassuring to the group, especially to those that were new to the company. Everyone was included’.

‘A brilliant holiday with my gorgeous son and his support worker, Steve. Many thanks to everyone at Saracen Care that help us every day, with their understanding, patience and energy. The care you have shown both A and I has made a massive difference to our family’.

‘Mariama’s involvement has ensured that our client has been able to access advocacy through a very difficult time. I feel confident that I have fully gained his views, wishes, feelings and preferences thanks to Mariama’s help. Mariama is a very important person for the client. She knows him well’.

‘I just returned from the mosque with wife & daughter .It is hard to describe in words the respect I have for yourself, I appreciate every effort you have made for me, since the beginning, even now in this holy month of Ramadan. I do feel lucky to have you as MY Manager’.

‘Really helpful level of interaction from Saracen with the parents of both families. Allaying their fears as well as including their views in the move. The general can do attitude of all Saracen staff was sensational for what was a tough mission. We needed someone to start to bring timeframes, structure to the vision and you fulfilled this role supremely. Incredible transition. Stunning job really’.

‘Always find Saracen as professional and yet caring which is a good combination to be. During this transitions you have been helpful and flexible and good humoured making it a pleasure to work with all staff. The way you have worked with families has been impressive, thank you’.

‘He’s friendly. He’s very active and wants to do things with me, like walking. I enjoyed his company today. He was talking to me about what we can do together, such as baking cakes and looking at health options around different types of food’.

‘I feel as though the training has been very in depth and it has made me a lot more comfortable with starting a new company in care. Thank you for being so in depth with everything and stopping to do questions, no negative feedback to give’.

‘I am very impressed with the level of compassion you provide as a manager, I feel supported and confident in my job. I have been given every opportunity to progress. I truly feel as though Saracen believe in me and are willing to aid in my development, which gives me a great sense of pride and achievement. Thank you for making my experience pleasurable so far and doing everything you can to ensure that myself and the rest of your team are happy and healthy! Your management skills are Impeccable’.

‘It’s team effort that has really paid off. I’ve heard nothing but positive feedback regarding your engagement with family and social care’.

‘A staff member is very grateful for me meeting her so quickly, she has never worked for a more professional company, she has been supported by staff and the team leader is fantastic’.

‘The training we are having has given me the confidence to have a very good start. The training is exceptional. I am therefore ready and looking forward to working for SARACEN CARE’.

‘I just wanted to say thank for your support the last few weeks. It just reinforces to me that I am working for such a caring and supportive company and that speaks volumes’.

‘I thank you and your team for the hard work you have completed during this last year to make this transition from my view a huge success. I thank you for giving me the freedom to be transparent and work closely with you to ensure we have been able to support and to work so freely. I look forward to our continued work together and will pass on to our commissioners my positive comments re how you have worked positively and flexibly in setting up this new service through difficult times’.

‘I have to say, I thought you were exceptional in explaining how your service works and with reassuring (person we support) with her concerns, which was much needed. So thank you for that’.

‘You have done a great job transitioning such a complex case during such unorthodox times (re: CoVID-19)’.

‘It’s been a pleasure working with you and Saracen as an organisation!’.

‘What (PWS) and your team have achieved this year is amazing and mum agreed with this… once again thank you for all the good hard work your team has achieved with her’.

‘The course is extremely informative, I have no previous experience support and in three day I’m feeling much more confident as what to expect and what the role involves. The team meets are very good, as the more experienced people share information and have interesting conversations I can just listen to… Overall I’m very impressed and happy with the training delivered’.

‘Just a quick email to say thank you for your input on today’s meeting. It’s reassuring that in a very short space of time, you and your team have been able to get to know J well and have been able to support him to the best of your abilities! Really just to say we appreciated all your work with J and his family so far. I feel that J’s mum is more involved now, and this wasn’t always the case before in other settings, which is a very positive thing. In my view, with all the challenges you and your team face to deliver the best care to J, it’s very important to acknowledge you are doing a good job and please keep it up!’.

‘The PBM training was absolutely fantastic. It changed my approach to behaviour management and had lots of practical techniques to implement at work. This training has enables me to further understand how to prevent situations escalating to crisis point. I’m happy to inform you that I’m confident in dealing with any situation after the training you provided. Thank you so much’.

‘Absolutely enjoyed it (induction)! Never felt so positive and amazing about signing with a company in my life! I love my rota as well, and how well you have treated me and supported me within my contract and my needs as well as the training and everything else!!’.

‘Despite the pressure and fireballs thrown at us, Saracen Care have continued to work proactively with us and have taken on board some highly complex support. Of our top tier one providers, Saracen Care are considered highly credible, professional, of high quality and are one of our most trusted providers. This is an opinion shared by Commissioners, Contracts, Safeguarding, Social Care Managers and their teams’.

‘Your portfolio is just outstanding, the content is detailed, and we love the amount of detail you have put into your plans. It’s clear you’ve gone to a huge amount of effort to truly understand your focus person. Thank you for working so hard and submitting work of such a high standard’.

‘He quite possibly always did have capacity but he’s been supported in a way to be able to voice opinions, to have confidence to do so, and you’ve supported him and managed his behaviours in a positive and consistent approach. You’ve enabled them to understand how to regulate their feelings and how to express frustrations positively’.

‘Well done for all your work with I (person we support) – we have seen a huge reduction in intensity & frequency of incidents (82% reduction). Fabulous – really great to read. Well done’.

‘R (staff member) is very good, very supportive and helpful and goes beyond her duty. She understands my condition and… I feel comfortable with her…’

‘A (staff member) is very understanding. She is very good at her job and listens. Very thoughtful and knows my risks… she is a good learner’.

‘I just wanted to let you know some feedback on B (Staff Member). I think he is a good support worker. He supports me with technical support & helps me with day to day living. I feel comfortable with him supporting me. I think I get a good rapport with him’.

‘I just wanted to email you and say that my shadowing yesterday was amazing. I loved being at MG, they all made me feeling so welcome Jess was amazing with RT and I really enjoyed that shift. The people there made me feel at home and I can’t wait to work there. At Ty service, the staff were amazing and welcoming, Tracey was a great teacher and I really like the challenge there. Just wanted to let you guys know you have an amazing team and I look forward to working with everyone’.

‘Just a quick message to say how refreshing and uplifting it is to see the way Saracen works as a whole – especially considering the times we find ourselves in and how amazing the training is through video call. I am very much looking forward to starting work and representing the name of Saracen with pride. Previous experiences within care have unfortunately jaded my perspective, but even with just today’s training alone, those red flags have been laid to rest and my expectations have been exceeded. The interaction that we’ve had so far has been so pleasant and we’re exciting to continue with training’.

‘Thank you again for your help and could you pass onto all the staff our gratitude for all the hard work they have done to keep T both physically and mentally well during this stressful time. We know it cannot have been easy and we really do appreciate it’.

‘I would just like to say that the training that I have received this week has been exceptional. It was delivered in a way that everyone could understand with involving group activities and discussions. I myself find it hard to speak out at training sessions but over the last few days I have felt at ease with having a verbal input into the group online’.

‘It’s been a brilliant day. You are such a good trainer you make it relaxed. The most useful today is all the information about the company which really boosts confidence that we are working for the best. Also the presence of management is quite reassuring’.

‘Given the ongoing dialogue, I am confident that Saracen are managing it [Covid 19] well’.

‘I’ve recently started working for Saracen and so far it’s been a very positive experience. The staff teams are friendly and welcoming, and managers experienced, supportive and passionate’.

‘It is fun working for Saracen Care. Every day is different, and the management team is un-derstanding and caring’

‘I have worked for Saracen Care for 10 years. I have enjoyed working for Saracen. I have al-ways felt valued and feel totally supported by management. Staff are all supportive of each other. Great place to work’.

‘Although I am relatively new to Saracen Care, I can say there is a significant difference to the companies I worked before. There is a lot of support, a positive culture and managers involvement’.

‘May I take this opportunity to state what a privilege and pleasure it has been these past few years working in collaboration with S and her various carers from Saracen Care. Her team have always reflected highly professional values especially in regard to person centred care. I believe Mrs S gained so much from living in such a safe and happy environment’.

‘I feel the staff team have been amazing, everyone has supported each other…I am so proud of all the staff that I work with, they all do an excellent job’.

‘All went well with (individual). He obviously likes his staff team very much. Please do pass on the highest praise. They’ve done a wonderful job’.