Testimonials

Testimonials from Family, professionals and staff.

‘I would like to give my thanks and gratitude for all the support that Saracen, especially Debbie have provided… it has been a pleasure to work with Debbie and Saracen Care’.

Clinical Case Reviewer, Gloucestershire

November 2019

‘I would like to say that your staff which come along with J are so friendly and are working so closely with J which has really helped with his transition. They really do get involved in the activities, show lots of enthusiasm, and encourages J, and join in which really helps. It is a pleasure to have J and your staff at Jamats, and we are looking forward to seeing J continue to grow’.

Manager, Jamats

November 2019

‘I have been so impressed with their level of resilience, care and energy.. it is such as rarity to find staff that have such good work ethic and genuinely care about the people they care for’.

New staff member

October 2019

‘The consistency of the management and staff is work is working for the people we support, the team has been matched well to the people receiving the support enabling them to achieve good outcomes and form professional relationships’.

Staff member

October 2019

‘Staff are caring, compassionate and anticipate needs well’.

HD Specialist

October 2019

‘We wanted to say a big thank you both to you, Dee and Kevin, since being at Saracen J has made big steps in his behaviour and progressed in his coping skills… helping him to become a happier and settled young man.. It makes a huge difference to know that he is cared for, looked after and supported by a brilliant team’.

Family Member

September 2019

‘It was a privilege to work with you and your team Debbie, I think you’ve done fabulous work with SC and obviously have a thoughtful and committed staff team that’s made all the difference to her’.

Dr Hilly Webb- Peploe, Clinical Psychologist

June 2019

‘We would just like to say how J’s behaviour and maturity has improved since he has been under the care of Saracen. The leadership of Dee and continued support of Kevin and Adrian have made a real difference to the progress that (he) has made’.

Parents

June 2019

‘It is lovely to see S so happy. Also, I recently met both Simon and Jordan – both members of staff are a great asset to your team. S loves spending time with both of them, I hope she sees more of them. Also, Lucy is wonderful, she helps S to cook her meals and Kay encourages her to do her room, which is fab – what a great team!!’.

Mother

March 2019

‘Saracen works incredibly hard to match the right carers with my husband and provide cover when we need 2 carers. The carers are so polite and respectful, never patronising or condescending. The admin staff are so friendly and helpful. nothing is too much trouble. Can’t think of anything that could be done better, from our experience’.

Family member

July 2019

‘I must say the service from Saracen Care really has been outstanding, I am putting the case forward as evidence of best practice in the OFSTED visit next week’.

Tim Townsend, Children’s Team Manager, Swindon Children’s Services

February 2019

‘Staff are dedicated, caring and kind. Very responsive to events and prompt to meet to resolve. Managers know their services well and have good knowledge of needs of service users’.

Professionals survey

July 2019

‘I can’t believe that T has a job. T’s staff team are the best he’s ever had – thank you for the staff for organising it – I feel like a proud mum. It is lovely to have all the staff on board and for helping me take TG swimming at the Oasis which has given me some precious time together with T’.

Mother

June 2019

‘I found the leadership training very helpful, it reminded me of the importance of the role that we do. I also found the other team leaders were very supportive and always try to help each other out, also coming up with great ideas to improve services and to make things better for the people we support’.

Support worker

March 2019