Testimonials

Testimonials from Family, professionals and staff.

Staff Awards

Recently we gave some awards for staff where we had lots of positive feedback. We’re extremely proud of our staff and felt we’d like to share.

Satisfaction Survey Testimonials

‘I just returned from the mosque with wife & daughter .It is hard to describe in words the respect I have for yourself, I appreciate every effort you have made for me, since the beginning, even now in this holy month of Ramadan. I do feel lucky to have you as MY Manager’.

Staff member to Manager

April 2021

‘Really helpful level of interaction from Saracen with the parents of both families. Allaying their fears as well as including their views in the move. The general can do attitude of all Saracen staff was sensational for what was a tough mission. We needed someone to start to bring timeframes, structure to the vision and you fulfilled this role supremely. Incredible transition. Stunning job really’.

Social worker

April 2021

‘Always find Saracen as professional and yet caring which is a good combination to be. During this transitions you have been helpful and flexible and good humoured making it a pleasure to work with all staff. The way you have worked with families has been impressive, thank you’.

Social worker

April 2021

‘He’s friendly. He’s very active and wants to do things with me, like walking. I enjoyed his company today. He was talking to me about what we can do together, such as baking cakes and looking at health options around different types of food’.

Person we Support

April 2021

‘I feel as though the training has been very in depth and it has made me a lot more comfortable with starting a new company in care. Thank you for being so in depth with everything and stopping to do questions, no negative feedback to give’.

New support worker

March 2021

‘I am very impressed with the level of compassion you provide as a manager, I feel supported and confident in my job. I have been given every opportunity to progress. I truly feel as though Saracen believe in me and are willing to aid in my development, which gives me a great sense of pride and achievement. Thank you for making my experience pleasurable so far and doing everything you can to ensure that myself and the rest of your team are happy and healthy! Your management skills are Impeccable’.

Support worker

April 2021

‘It’s team effort that has really paid off. I’ve heard nothing but positive feedback regarding your engagement with family and social care’.

Commissioner

March 2021

‘ A staff member is very grateful for me meeting her so quickly, she has never worked for a more professional company, she has been supported by staff and the team leader is fantastic’.

Staff member to a care manager

March 2021

‘The training we are having has given me the confidence to have a very good start. The training is exceptional. I am therefore ready and looking forward to working for SARACEN CARE’.

New staff member on induction

March 2021

‘I just wanted to say thank for your support the last few weeks. It just reinforces to me that I am working for such a caring and supportive company and that speaks volumes’.

New staff member

February 2021

‘I thank you and your team for the hard work you have completed during this last year to make this transition from my view a huge success. I thank you for giving me the freedom to be transparent and work closely with you to ensure we have been able to support and to work so freely. I look forward to our continued work together and will pass on to our commissioners my positive comments re how you have worked positively and flexibly in setting up this new service through difficult times’.

Social Worker

February 2021

‘I have to say, I thought you were exceptional in explaining how your service works and with reassuring (person we support) with her concerns, which was much needed. So thank you for that’.

Social Worker

February 2021

‘You have done a great job transitioning such a complex case during such unorthodox times (re: CoVID-19)’.

Social Worker

January 2021

‘It’s been a pleasure working with you and Saracen as an organisation!’.

Social Worker, Swindon

December 2020

‘What (PWS) and your team have achieved this year is amazing and mum agreed with this… once again thank you for all the good hard work your team has achieved with her’.

Complex Care Manager, Swindon CCG

December 2020

‘The course is extremely informative, I have no previous experience support and in three day I’m feeling much more confident as what to expect and what the role involves. The team meets are very good, as the more experienced people share information and have interesting conversations I can just listen to… Overall I’m very impressed and happy with the training delivered’.

New Staff Member

November 2020

‘Just a quick email to say thank you for your input on today’s meeting. It’s reassuring that in a very short space of time, you and your team have been able to get to know J well and have been able to support him to the best of your abilities! Really just to say we appreciated all your work with J and his family so far. I feel that J’s mum is more involved now, and this wasn’t always the case before in other settings, which is a very positive thing. In my view, with all the challenges you and your team face to deliver the best care to J, it’s very important to acknowledge you are doing a good job and please keep it up!’.

Social Worker, Gloucestershire

November 2020

‘The PBM training was absolutely fantastic. It changed my approach to behaviour management and had lots of practical techniques to implement at work. This training has enables me to further understand how to prevent situations escalating to crisis point. I’m happy to inform you that I’m confident in dealing with any situation after the training you provided. Thank you so much’.

Staff Member

November 2020

‘Absolutely enjoyed it (induction)! Never felt so positive and amazing about signing with a company in my life! I love my rota as well, and how well you have treated me and supported me within my contract and my needs as well as the training and everything else!!’.

New Staff Member

October 2020

‘Despite the pressure and fireballs thrown at us, Saracen Care have continued to work proactively with us and have taken on board some highly complex support. Of our top tier one providers, Saracen Care are considered highly credible, professional, of high quality and are one of our most trusted providers. This is an opinion shared by Commissioners, Contracts, Safeguarding, Social Care Managers and their teams’.

Commissioner, Swindon

November 2020

‘Your portfolio is just outstanding, the content is detailed, and we love the amount of detail you have put into your plans. It’s clear you’ve gone to a huge amount of effort to truly understand your focus person. Thank you for working so hard and submitting work of such a high standard’.

PBS UK

October 2020

‘He quite possibly always did have capacity but he’s been supported in a way to be able to voice opinions, to have confidence to do so, and you’ve supported him and managed his behaviours in a positive and consistent approach. You’ve enabled them to understand how to regulate their feelings and how to express frustrations positively’.

Social Worker, Swindon

October 2020

‘Well done for all your work with I (person we support) – we have seen a huge reduction in intensity & frequency of incidents (82% reduction). Fabulous – really great to read. Well done’.

Quality Manager to Care Manager

September 2020

‘R (staff member) is very good, very supportive and helpful and goes beyond her duty. She understands my condition and… I feel comfortable with her…’

Person we Support

September 2020

‘A (staff member) is very understanding. She is very good at her job and listens. Very thoughtful and knows my risks… she is a good learner’.

Person we Support

September 2020

‘I just wanted to let you know some feedback on B (Staff Member). I think he is a good support worker. He supports me with technical support & helps me with day to day living. I feel comfortable with him supporting me. I think I get a good rapport with him’.

Person we Support

September 2020

‘I just wanted to email you and say that my shadowing yesterday was amazing. I loved being at MG, they all made me feeling so welcome Jess was amazing with RT and I really enjoyed that shift. The people there made me feel at home and I can’t wait to work there. At Ty service, the staff were amazing and welcoming, Tracey was a great teacher and I really like the challenge there. Just wanted to let you guys know you have an amazing team and I look forward to working with everyone’.

New staff member

July 2020

‘Just a quick message to say how refreshing and uplifting it is to see the way Saracen works as a whole – especially considering the times we find ourselves in and how amazing the training is through video call. I am very much looking forward to starting work and representing the name of Saracen with pride. Previous experiences within care have unfortunately jaded my perspective, but even with just today’s training alone, those red flags have been laid to rest and my expectations have been exceeded. The interaction that we’ve had so far has been so pleasant and we’re exciting to continue with training’.

New Staff Member

July 2020

‘Thank you again for your help and could you pass onto all the staff our gratitude for all the hard work they have done to keep T both physically and mentally well during this stressful time. We know it cannot have been easy and we really do appreciate it’.

Mother of Person we Support

July 2020

‘I would just like to say that the training that I have received this week has been exceptional. It was delivered in a way that everyone could understand with involving group activities and discussions. I myself find it hard to speak out at training sessions but over the last few days I have felt at ease with having a verbal input into the group online’.

Staff Member

July 2020

‘It’s been a brilliant day. You are such a good trainer you make it relaxed. The most useful today is all the information about the company which really boosts confidence that we are working for the best. Also the presence of management is quite reassuring’.

New Staff Member

July 2020

‘Given the ongoing dialogue, I am confident that Saracen are managing it [Covid 19] well’.

CQC Inspector

May 2020

‘I’ve recently started working for Saracen and so far it’s been a very positive experience. The staff teams are friendly and welcoming, and managers experienced, supportive and passionate’.

New Recruit

March 2020

‘It is fun working for Saracen Care. Every day is different, and the management team is un-derstanding and caring’.

Support worker

March 2020

‘I have worked for Saracen Care for 10 years. I have enjoyed working for Saracen. I have al-ways felt valued and feel totally supported by management. Staff are all supportive of each other. Great place to work’.

Support worker

March 2020

‘Although I am relatively new to Saracen Care, I can say there is a significant difference to the companies I worked before. There is a lot of support, a positive culture and managers involvement’.

Team Leader

March 2020

‘May I take this opportunity to state what a privilege and pleasure it has been these past few years working in collaboration with S and her various carers from Saracen Care. Her team have always reflected highly professional values especially in regard to person centred care. I believe Mrs S gained so much from living in such a safe and happy environment’.

Mental Health Nurse

January 2020

‘I feel the staff team have been amazing, everyone has supported each other…I am so proud of all the staff that I work with, they all do an excellent job’.

Senior Staff member

January 2020

‘All went well with (individual). He obviously likes his staff team very much. Please do pass on the highest praise. They’ve done a wonderful job’.

Social Worker, Swindon

January 2020