Emma (Head of Swindon Operations) has such a positive impact on the organisation, she allows and promotes people’s individuality, recognising and empowering people’s strengths. I see her talking to others as well as myself and she has a way of bringing people on the journey with her. I feel no separation between her role and mine, feeling valued for what I can bring to the table, and that is through her leadership and natural ability to promote such a positive working culture.