Testimonials

Testimonials from Family, professionals and staff.

‘I’ve just had a very excited K on the phone telling me that he’s really looking forward to seeing Madness and having fun at Butlins!!! Thank you for your encouragement and support – it’s much appreciated and I’m very excited about going with a happy young man.’.

Service user’s mother

September 2017

‘C says she’s very happy at Spa Mews, the carers are kind, helpful and the general atmosphere is more sociable. So good start! Thankyou’.

New service user’s social worker

September 2017

‘Just wanted to say a massive Thankyou for being lovely colleagues, bosses and friends. I will miss you all. Thankyou for my card and presents it means a lot’.

Team Leader

September 2017

‘I must say that so far I am struck by how kind and caring the staff teams have been. Genuine compassion and a keenness to improve people’s lives has really come through. Refreshing’.

Dr Kate Edgar, Clinical Psychologist

August 2017

Comments from our staff satisfaction survey September 2017

Managers are all approachable and genuinely good people.

Always respond to issues raised and try to fix things.

Offer hours and care very well for service users.

Amazing management.

Good solid staff - plenty of variety.

Looking after staff.

Supportive and understanding management.

Managers are helpful and staff are welcoming.

‘I really appreciate the flexibility that you offered in this situation and thank you for working so well with the other provider to make this happen’.

Social Worker

August 2017

‘Also I wanted to mention how well Hayley has done with J. She has made huge progress in such a short space of time which is really a big achievement as this stage of HD can be very challenging’.

Service users husband

August 2017

‘I’d just like to acknowledge your excellent work…, being supportive and dynamic throughout, and particularly making a, touch wood, fantastic success of Y`s arrival. This has really been everything we could have hoped…. for people who`ve worked with him over months and years, it`s easy to know when he is happy, and reports of the relaxed, smiling Y who has been cooking and gardening is cause for celebration. We know how difficult this sort of engagement can be, so we would really ask you to communicate to the whole team there our admiration and thanks for a very impressive piece of work’.

Named Nurse, Inpatient Unit

July 2017

‘Saracen Care is by far the best care company I have been involved with so far! Your initial contact, attitude, efficiency, and approach to care, the attention to detail for each client is amazing’.

Daughter of service use

June 2017

‘“I can’t express how happy I am she is with you. You {Colin} and Toni made us feel so welcome. It was a real joy that you were both there on the day she moved in. The bedroom looked so lovely and homely even the lovely touch of the plant and a welcome card. I can’t thank you both enough’.

Mother of a Service User

July 2017

‘The IHOT team visited J today. Feedback was really positive, stating that Saracen had done a fantastic job and couldn’t speak highly enough of the service. The IHOT feel that J is developing a really good quality of life and that staff had worked hard to establish a good relationship with him’.

Feedback to Saracen Manager from Intensive Health Outreach Team, GCC

June 2017

‘S states she now feels more motivated and has a more positive attitude about her abilities and future, which she did not have with the previous care provider, preferring to stay in and watch television. S states she feels it is all coming together now’.

Feedback to Manager from Service User

June 2017

…I just want to say how grateful I am… for the get well card and phone calls checking on my progress. I can honestly say that I’ve not seen such caring in a company before. So thank you everyone. I am looking forward to being a member of such an amazing company”

Staff Member

January 2017

‘A very impressive job with S, with robust systems and support in place and good engagement with other services’.

Development Manager Risk Enablement, Swindon Borough Council

May 2017

‘We would highly recommend Saracen Care. Managers and support staff are reliable, caring and accommodating’.

Mr & Mrs Cheltenham

April 2017

‘Saracen Care provide excellent care… they are thorough, empathetic and always empower J. I have found their communication and feedback excellent at all times. J reports to me that Saracen Care are invaluable to her’.

Social Worker

August 2016

‘I know how much work Hayley Dalby and her colleagues put into learning to manage  meeting R needs as sensitively as possible as well as effectively’.

Health professional

August 2016

…carefully and comprehensively assessed & reviewed the various needs to be met… , in particular in bed – bathing: basic health and hygiene… and attending to R’s particular anxieties about the tasks that needed to be done & were so crucial to her well-being’.

Care professional

August 2016

‘ The house has a beautiful atmosphere, with positive staff motivated to make great changes for clients’.

Sister of a prospective client

October 2016

‘I certainly appreciate all your hard work and effort regarding C’s changes with diet, staff members including the nutritionist and other professionals to help her needs……You truly are a very reliable trust worthy member of the team, who oversees with kindness and compassion, managing the staff working together and implementing a great atmosphere within the household’.

Mother of a service user

October 2016

‘I would like to thank you for your support at ok4u this morning it is much appreciated… C did have two episodes of being slightly anxious… Overall I enjoyed supporting her today and came away feeling positive’.

A support worker to our Care Manager

October 2016

‘ Each Service User’s needs are important to them (the Managers), and they are there to support the Support Workers when we reach any situations where we need guidance, understanding or support’.

Support Worker

December 2016