Testimonials

Testimonials from Family, professionals and staff.

‘“I can’t express how happy I am she is with you. You {Colin} and Toni made us feel so welcome. It was a real joy that you were both there on the day she moved in. The bedroom looked so lovely and homely even the lovely touch of the plant and a welcome card. I can’t thank you both enough’.

Mother of a Service User

July 2017

‘The IHOT team visited J today. Feedback was really positive, stating that Saracen had done a fantastic job and couldn’t speak highly enough of the service. The IHOT feel that J is developing a really good quality of life and that staff had worked hard to establish a good relationship with him’.

Feedback to Saracen Manager from Intensive Health Outreach Team, GCC

June 2017

‘S states she now feels more motivated and has a more positive attitude about her abilities and future, which she did not have with the previous care provider, preferring to stay in and watch television. S states she feels it is all coming together now’.

Feedback to Manager from Service User

June 2017

…I just want to say how grateful I am… for the get well card and phone calls checking on my progress. I can honestly say that I’ve not seen such caring in a company before. So thank you everyone. I am looking forward to being a member of such an amazing company”

Staff Member

January 2017

‘A very impressive job with S, with robust systems and support in place and good engagement with other services’.

Development Manager Risk Enablement, Swindon Borough Council

May 2017

‘We would highly recommend Saracen Care. Managers and support staff are reliable, caring and accommodating’.

Mr & Mrs Cheltenham

April 2017

‘Saracen Care provide excellent care… they are thorough, empathetic and always empower J. I have found their communication and feedback excellent at all times. J reports to me that Saracen Care are invaluable to her’.

Social Worker

August 2016

‘I know how much work Hayley Dalby and her colleagues put into learning to manage  meeting R needs as sensitively as possible as well as effectively’.

Health professional

August 2016

…carefully and comprehensively assessed & reviewed the various needs to be met… , in particular in bed – bathing: basic health and hygiene… and attending to R’s particular anxieties about the tasks that needed to be done & were so crucial to her well-being’.

Care professional

August 2016

‘The staff are friendly welcoming and helpful, they tell me about any problems that P may have or any difficulties that might have arisen. They answer my questions. They encourage P to take part in activities’.

Mother of a service user

October 2015

‘I certainly appreciate all your hard work and effort regarding C’s changes with diet, staff members including the nutritionist and other professionals to help her needs……You truly are a very reliable trust worthy member of the team, who oversees with kindness and compassion, managing the staff working together and implementing a great atmosphere within the household’.

Mother of a service user

October 2016

‘I would like to thank you for your support at ok4u this morning it is much appreciated… C did have two episodes of being slightly anxious… Overall I enjoyed supporting her today and came away feeling positive’.

A support worker to our Care Manager

October 2016

‘ The house has a beautiful atmosphere, with positive staff motivated to make great changes for clients’.

Sister of a prospective client

October 2016

‘I am writing to let you know how delighted I am with the progress L has made since he’s been looked after by Saracen Care. His previous conditions were horrendous and he didn’t have structure in his life. His mental health was at all time low. The work you have done with L has brought him back to his happy and aggravating self and it is so good to see!’

Mother of a service user

March 2016

‘ Each Service User’s needs are important to them (the Managers), and they are there to support the Support Workers when we reach any situations where we need guidance, understanding or support’.

Support Worker

December 2016

‘Lovely en-suite room which had been personalised – very suitable’.

Visiting Social Worker from Swindon Borough Council

March 2016

‘Staff were friendly and approachable’.

Visiting Social Worker from Swindon Borough Council

March 2016

‘My son is treated with respect and understanding especially when he is a little tired and upset. The Senior is especially helpful and has encouraged my son to join a boxing club. The Senior is also a great cook and encourages healthy meals and ‘family’ meal times’.

Mother of a service user

April 2016

‘Happy with the placement settings and the way care is being provided’.

Visiting Social Worker from Swindon Borough Council

April 2016

‘I received your letter as well as the bonus in my salary and I just want to say thank you to the Management of Saracen Care for the bonus – I really appreciate it. Your company is one in a million to work for’.

Support Worker – Saracen Care

March 2016

‘Julia, I would like to thank you for the bonus that was great but more importantly, the letter made me feel really valued, you can’t buy that feeling, thank you’.

Senior Support Worker – Saracen Care

March 2016

‘Ongoing systems that highlight the effectiveness of this service’

Senior Support Worker – Saracen Care

March 2016

‘Lovely property and good friendly staff’

Broker – Learning Disabilities, Swindon Borough Council

May 2016

‘It’s good working with you Hayley, I have had good responses and communication’

Social Worker, Swindon Borough Council

May 2016

‘I want to thank you for your support and kindness through my time with Saracen. I have found you very professional and I have felt happy to talk to the Managers and feel they listen’.

Former Staff Member

November 2015

‘Just wanted to let you know P has lost another 3lbs this month. Her hair cut looks amazing & she had new matching clothes. Well done to you and all your team’

Weight Management Nurse

June 2016