Our Values

Values are intrinsic and fundamental to our service, embedded in everything we do from Recruitment to Corporate Governance.

To treat people as we would wish to be treated ourselves;

To work hard to deliver a bespoke service through choice and empowerment; and

To carefully select and manage our staff so they provide safe, quality support via person centred care.

Values we expect include: compassion, respect, empathy, dignity, courage, adaptability and integrity.

To be the provider of choice for people with complex needs living in the community.

To help individuals live the life they want as independently as possible, with the respect and dignity they deserve.

With person centred care it’s all about the Individual. We advocate a VIPs approach to Person Centred Care:

VA VALUE base that asserts the absolute value of all human lives regardless of age or cognitive ability –  “Do our actions show that we respect, value and honor this person?”

I An INDIVIDUALISED approach, recognising uniqueness – “Are we treating this person as a unique individual?”

P Understanding the world from the PERSPECTIVE of the service user – “Are we making a serious attempt to see our actions from the perspective of the person we are trying to help? How might our actions be interpreted by them?”

S Providing a SOCIAL environment that supports psychological needs – “Do our actions help this person to feel socially confident and that they are not alone?”

Professor Dawn Brooker, 2004