Our Quality

Saracen Care is registered with the Care Quality Commission (CQC).

Our regulated activity is Personal Care. We aim to meet the CQC’s Fundamental Standards to the highest level and have an ongoing Service Development Plan to ensure constant improvement.

Saracen Care:

Has thorough and rigorous systems for maintaining quality and safety reviewing individual service users and developing support plans which reflect needs, wants and aspirations.

Advocate a Postive Behavioural Support (PBS) approach to care delivered by competent and confident care staff appropriate to need with additional training specific to the individual as required.

Works to help individuals ‘move forward’ through empowerment, increased independence and responsibility, advocating a positive risk approach to support.

Quality Monitoring

We gather continuous intelligence about the quality of our services from all our stakeholders, actively seeking opinion from services users, friends and family, professionals and staff. See our testimonials page for more details.

“Thank you for your kind words but I think it is you and your staff team that are producing the positive changes, and doing the hard work!”

A Community Learning Disability Nurse about the care that a service user is receiving

November 2018

“Can you thank your staff for being so friendly, engaging and always willing to input to the sessions. They are a pleasure to teach.”

Psychologist about the clinical supervisions that she undertakes with Saracen Care Staff

October 2018

“Thank you for all the care and kindness.”

A service user about the care that she receives

September 2018