Our Quality

Saracen Care is registered with the Care Quality Commission (CQC).

Our regulated activity is Personal Care. We aim to meet the CQC’s Fundamental Standards to the highest level and have an ongoing Service Development Plan to ensure constant improvement.

Saracen Care:

Has thorough and rigorous systems for maintaining quality and safety reviewing individual service users and developing support plans which reflect needs, wants and aspirations.

Advocate a Postive Behavioural Support (PBS) approach to care delivered by competent and confident care staff appropriate to need with additional training specific to the individual as required.

Works to help individuals ‘move forward’ through empowerment, increased independence and responsibility, advocating a positive risk approach to support.

Quality Monitoring

We gather continuous intelligence about the quality of our services from all our stakeholders, actively seeking opinion from services users, friends and family, professionals and staff. See our testimonials page for more details.

‘Saracen Care provide excellent care… they are thorough, empathetic and always empower J. I have found their communication and feedback excellent at all times. J reports to me that Saracen Care are invaluable to her’.

Social Worker

August 2016

‘I know how much work Hayley Dalby and her colleagues put into learning to manage  meeting R needs as sensitively as possible as well as effectively’.

Health professional

August 2016

…carefully and comprehensively assessed & reviewed the various needs to be met… , in particular in bed – bathing: basic health and hygiene… and attending to R’s particular anxieties about the tasks that needed to be done & were so crucial to her well-being’.

Care professional

August 2016